What time should I arrive?

Please arrive at the Ice rink car park 15minutes before your session starts. This will allow you enough time to follow the signs to the tree.

What are my transport/parking options getting to the event?

Onsite parking is available (parking charges may apply)

Wood Green is the nearest underground station on the Piccadilly Line. (journey time is 20 minutes from Piccadilly Circus). Exit Wood Green Station and go to bus stop A to pick up the W3 bus up the hill to Alexandra Palace.

Alexandra Palace has its own British Rail Station, fittingly called Alexandra Palace Station. It is located at the Wood Green entrance to the Park. A regular train service runs direct from Moorgate (weekdays only) or from Kings Cross, changing at Finsbury Park.

Take the W3 bus from outside the station to the main Palm Court entrance. Some shows offer a free shuttle bus service from both Wood Green and Alexandra Palace stations check on the page of your event to find out more.

What is the minimum age to enter the event?

We recommend participants be six years old or above. The technique taught is slightly complex and younger children are unlikely to grasp the concept.

I am accompanying my children, do I have to buy a ticket for myself?

No, you only need to buy one if you are planning to participate in the climbing. If you plan just to watch you do not need a ticket.

Is it suitable for adults?

Yes it most definitely is. Furthermore we thoroughly recommend adults participate alongside the children they are accompanying.

How physically demanding are the activities?

Our climbing technique does require you to have a reasonable level of physical fitness. The majority of work is done with your legs but participants are required to be active and healthy.

I or my child has a disability or learning difficulties, are these activities suitable?

We are very keen to be as fully inclusive with our activity as we can.
Please contact the event organiser in advance through [email protected] or phone 0800 0556760 discuss your situation.

How can we book this for a birthday party?

If you wish for your birthday party to be completely private then you should book all seven spaces in the hour slot, regardless of if you have less than seven people participating in that hour. If you wish for the party to last two or three hours book all of the slots in those consecutive hours. Groups should contain a maximum of multiples of seven, depending on the number of consecutive hours they have booked.

Can I take photos on the day?

Of course you can! We encourage you to share your best ones on our Facebook page too. If you sign our photo permission slip we may take photos of you or your children and put them on Facebook.

What if the weather is poor on the day?

We will only postpone the day in the event of high winds, thunder or lightening or extreme weather conditions. In such a case an alternative date will be offered. Those who are unable to make this date will be offered a full refund.

I’m struggling to complete payment, why is this?

Some buyers have experienced problems when booking on smartphones or tablets.
It could be possible that the online booking system has closed. It generally closes 90 minutes prior to the start of an event day. Or the event may be full.

Do I have to pay with paypal?

Unfortunately we are unable to process advance bookings with anything other than paypal. It takes only minutes to set up and is extremely secure.

Can I get a refund once I have purchased my ticket?

Unfortunately once you have bought your ticket we cannot offer refunds unless we have cancelled or postponed the event. If you or your child has decided they no longer wish to do the activities we cannot offer any refund.

Do I have to bring my printed ticket to the event?

You can save the confirmation email on your smart phone or tablet. If you do not have one of these a printed confirmation is required.

The name on the registration/ticket doesn’t match the attendee. Is that okay?

That is fine. As long as you can quote the name of the individual who bought the ticket.

Can I change my ticket for another time or date?

Due to the high volume of bookings we receive we are unable to alter ticket dates or times.

What if I want to book a last minute slot?

Please contact the event organiser on 0800 0556760 . If the event is not sold out he/she may be able to take manual bookings over the phone.

Where can I contact the organiser with any questions?

Either email [email protected] or phone 0800 0556760. Please do not expect an immediate reply. It is likely our event organisers are onsite at your time of calling so please allow some time for them to respond to voicemails or emails.